Frequently Asked Questions

Product

Why does Cloud Shake have more calories than a regular protein shake?

Cloud Shake has more calories because we use real ingredients like milk, cocoa powder, flax seed oil, fruit pulps, prebiotic fiber, ashwagandha, and daily greens. These ingredients add calories to our shake.

Does Cloud Shake contain any preservatives?

No, Cloud Shake does not contain any preservatives. We pasteurize our milk, blend all the ingredients well, pack it up in a clean bottle, and seal it up so that nothing goes in or out. This all-natural technique eliminates bacteria and allows our products to remain stable at room temperature without preservatives. Skyway is a clean-label brand. We only use ingredients that improve your health or our taste. It’s a win-win.

Is Cloud Shake suitable for vegans?

Our Cloud Shake is a milk-based, lactose-free beverage. If you are looking for a plant-based option, please subscribe to our newsletter and we will update you with our future product launches.

Can a regular person drink the Cloud Shake or a protein milkshake?

Yes, anyone is free to consume the Cloud Shake. There is no specific requirement to be able to drink protein milkshakes. Every human needs protein in their diet. It is the primary building block of our muscles, bones, organs, skin, and nails.

What makes Cloud Shake ideal for a post-workout beverage?

Cloud Shake contains 26 grams of whey and casein protein. Whey acts as a quick fuel to our body’s protein needs after a workout. On the other hand, the casein releases slowly over the hours into the body to ensure a steady protein supply for your muscles. The KSM-66 Ashwagandha, omega-3, and prebiotic fiber help lower the oxidative stress and inflammation inflicted on the body during a rigorous workout session. The natural sugars, potassium, and phosphorous in the milkshake help restore depleted energy levels and get you ready for your next task.

What is the source of protein for Cloud Shake?

Cloud Shake gets most of its protein from skimmed milk and milk protein concentrate. This contains roughly 20% whey protein and 80% casein protein.

Does Cloud Shake have any added sugar?

No, Cloud Shake or any Skyway products do not contain any added sugar. Not now, not ever.

How is Cloud Shake sweetened?

Cloud Shake contains naturally occurring sugar present in milk. We further add natural monk fruit and stevia leaf for guilt-free sweetness.

What is Monk fruit?

Monk Fruit is a natural melon-like fruit. It is high in antioxidants and has anti-inflammatory properties. It contains a compound called Mogroside which is a zero-calorie natural sweetener and does not affect blood glucose levels.

Is Stevia a natural sweetener?

Yes, steviol glycosides are a natural sweetener. They are found in the leaf of the Stevia plant and do not affect blood glucose levels.

Does Cloud Shake have sugar alcohols or artificial sweeteners?

No, Cloud Shake or any Skyway products do not contain any sugar alcohols or artificial sweeteners. Not now, not ever.

Why do you put ashwagandha, daily greens, and omega 3 in my milkshake?

We believe that health & fitness is not about doing less bad. It’s about doing more good. One more gram of protein. One more super ingredient. Learn more about specific ingredients on our Product Page. Or, about Skyway on our About Us page.

Is your protein tested and safe for consumption?

Yes, all our raw materials and final products are tested and are safe for long-term consumption. What we promise and disclose on our labels is what you get.

There is some settlement at the bottom of the bottle, is it still okay to consume?

Yes. Over time, it is perfectly natural for our real ingredients to settle and cluster at the bottom of the bottle. Just give it a good shake, and you’re ready to go!

Cancellation & Returns

Can I return a product?

We do not accept any returns to maintain our food safety standards. However, if you experience any issues with your product, we are happy to assist you. Please contact us at help@takeskyway.com and let us take it from there.

Can I cancel my order?

If for any reason you wish to cancel your order, please reach out to help@takeskyway.com as soon as possible. While we cannot guarantee an order cancellation, we will try our level best to facilitate this depending on the order status. Do provide us some time to issue a refund if we proceed with the cancellation.

What should I do if I receive a puffed, leaking, or damaged product?

If you feel that you have received a damaged product, please take pictures and reach out to help@takeskyway.com as soon as possible. We understand the challenges of fragile shipments and the delicate nature of protein based foods & beverages better than anyone. We will be delighted to help you out.

Packaging & Shipping

Do you ship all over India?

Yes, we offer shipments all over India. In case your pin code is not available for delivery, do reach out to us at help@takeskyway.com and we will assist you.

Do you ship overseas? Which countries?

As of now, Skyway is exclusively available in India.

When will my order ship?

We know you are excited. We are too! We are working hard to ship your order as soon as it is received, but this can take 1-3 days when there is an influx of orders.

How long will it take my order to deliver?

Most of our orders are delivered within 7 days pan-India after they are shipped. It’s a bit slow since you cannot ship liquid beverages by air - it’s not allowed, nothing over 100 ml. We appreciate your patience. To track your order, please use the tracking ID which was sent to you.

How do I track my order?

Your tracking details will be shared with you via text or email. In case you need further assistance, write to us at help@takeskyway.com and we will send you an update shortly.

Why do you use plastic bottles?

Honestly - if there was any other way, we would have chosen that path. However, as a small brand, we had to make some tough decisions. Glass bottles are problematic in e-commerce shipments and we don’t like it when you receive a damaged product. So, plastic bottles it is. However, if & when we achieve a significant scale of operations, we will opt for other eco-friendly options. In the meantime, we calculate how much plastic waste we generate and remove the same amount (& more) from the environment to ensure we do our part. This doesn’t make us proud, but it is the bare minimum we can do.

Miscellaneous

Will protein damage my kidney or cause any other harm?

No, consuming protein does not damage your kidneys or cause any other harm. At least, not the protein that is offered by Skyway because we use the best quality ingredients. However, if you happen to have any pre-existing health condition, please check with your medical practitioner and seek their medical advice.

Is protein milkshake only for people who go to the gym?

Everyone in the world needs protein. A protein milkshake is one of many ways to fulfill the need for our daily protein requirement. Protein is the building block of our muscles, bones, organs, skin, and nails. We need to live well today and tomorrow.

Can children drink Cloud Shake?

Cloud Shake has a high amount of protein which is typically meant for individuals above the age of 18 who lead an active lifestyle and engage in regular exercise.

Can pregnant women drink protein milkshakes?

In case of pregnancy, please contact your medical professional before consumption.

Will drinking a protein milkshake make girls gain too much muscle?

Believe it or not, muscle is quite hard to gain even if you drink a lot of protein and lift heavy weights. But no, drinking a protein milkshake will not make girls gain too much muscle or become bulky. It will, however, help you slowly get toned & build muscles provided you workout and follow a good diet. Bonus: it could probably improve your skin health & overall wellbeing.

What does Skyway mean?

β€œSky” is the aspiration that we all have; that feeling of being a little kid and looking up at an airplane flying through the sky. β€œWay” is the path and the actions needed to achieve our dreams and goals. Skyway hopes to help you achieve your dream health & fitness.

Why is there an astronaut on my milkshake?

Our world is the planet Earth. And, beyond our skies is the rest of the universe (or the β€œother world”). An astronaut is the only living person on our planet who crosses the boundary between our world and the other world. On Skyway products, the astronaut is a representation of you attempting to crossover from the unhealthy world to the healthy world. From a world full of junk food & poor health to a world full of functional food & peak fitness.

Storage & Consumption

Do I need to refrigerate Cloud Shake?

There is no need to refrigerate Cloud Shake. However, it does taste best when consumed chilled. We recommend putting it in the refrigerator for at least 12-24 hours before consumption.

Once opened, how long does Cloud Shake last?

Once you break open the seal of the bottle, consume the milkshake as soon as possible. If you do need to wait more than a few hours to finish the product, store it in a refrigerator.

Is Cloud Shake stable at room temperature?

Yes, Cloud Shake is stable and can be stored at room temperature as long as you have not broken the bottle seal. Once you break the seal, consume immediately.

Should I drink Cloud Shake cold or hot?

Cloud Shake tastes best when consumed chilled. Plan to refrigerate it for at least 12-24 hours before consumption. The longer it chills, the better. Do not freeze.

What is the shelf life of Cloud Shake?

Cloud Shake has a shelf life of approximately 6 months. Please refer to bottle neck for an accurate timeline. We do not add any preservatives to extend our shelf time. We achieve this shelf life by sealing the product and then heating it at high temperatures for an extended time. This process destroys any bacteria that would otherwise spoil the product. Once you break the bottle seal, the bacteria once again becomes active and the product should be consumed as soon as possible.

How many Cloud Shakes can I drink in a day?

We recommend that you consume two Cloud Shakes per day based on dietary guidelines for an average Indian. Please contact your medical professional in case you have any pre-existing condition.

What is the best time to drink the protein milkshake?

Cloud Shake is made to be the perfect post-workout drink. However, you can also enjoy it is as quick breakfast, pre-workout fuel, evening snack, craving solution, or a late night dessert.